Product returns policy reforms

PalletNhuaHCM.vn always appreciates the trust you give us. Therefore, we always try to bring to our customers high quality and cost-effective products.
• Instead of committing to product quality, PalletNhuaHCM.vn implements a return policy. Accordingly, all products purchased at PalletNhuaHCM.vn can be returned within 24 hours of receipt.
• In order to exchange goods, you need to keep the purchase invoice or order information at PalletNhuaHCM.vn. Returned products are products that meet the conditions of our Return Policy.
PalletNhuaHCM.vn makes an exchange/refund for you, but does not refund shipping or delivery fees, except in the following cases:
• Not the right type and model as you ordered.
• Not enough quantity, not enough set as in the order.
• External conditions are affected such as peeling, breakage occurs during transportation, etc.
• Unsatisfactory quality such as: out of warranty, inoperable, objective damage, etc.
• Please check the goods and sign the status with the delivery staff as soon as you receive the goods. When detecting one of the above cases, you can talk directly to the delivery staff or respond to us within 24 hours by hotline, Hotline: 0896639277 (24/24)
PalletNhuaHCM.vn will not accept exchange/return when:
• You want to change the type and model but do not notify in advance.
• You yourself affect the external condition such as tearing the packaging, peeling, broken, ...
• You operate improperly, causing damage to goods.
• You do not comply with the requirements as required to enjoy the warranty (eg, do not send the warranty card to the correct place within the specified time).
• You have checked and signed to receive the condition of the goods, but there is no response within 24 hours from the time of signing to receive the goods.