Complaints Resolution Policy

The complaint process follows these steps:

Step 1: Customers contact directly with the following information:
Send an email to the email address:
Directly call the sales hotline: 0789288277 (24/24)
Buyer submits a claim at:
Address: 23 Tran Thi Ngai, Ward 4, District 8, Ho Chi Minh City, Vietnam

Step 2: We will receive complaints, contact to clarify customer requirements as soon as possible and no later than 3 working days from the date of receipt of the request. Depending on the nature and extent of the incident, there will be specific measures to assist customers in resolving complaints and disputes.

Step 3: We may ask customers to provide information and evidence related to transactions and products to verify and clarify the case and take appropriate action.

Step 4: In case we have tried our best to settle complaints and disputes, but the matter is beyond our capacity and competence, we will ask the customer to bring the case to a competent State agency for settlement in accordance with the law. . respects and strictly implements the provisions of the law on protecting the interests of customers (consumers). Therefore, it is recommended that customers provide complete, accurate, honest and detailed information related to the product. All acts of fraud and fraud in business are condemned and must be fully responsible before the law.
The parties have an important and responsible role in actively resolving the matter. It is necessary to provide documents, documents, papers, and other evidences to prove and clarify information related to the event that is causing conflict for both parties when requested.
Any controversy, claim or dispute arising out of or in connection with transactions on the Website or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration and/or Court. according to the Law on Protection of Consumer Rights 2010, in Chapter 4 on Settlement of disputes between consumers and organizations and individuals trading in goods and services.